FAQ's
Answers to all your questions
To provide easy access to large quantities of medical resources that are available to qualified nonprofit organizations, Globus Relief offers them access to Nonprofitmedicalsupplies.org. This online nonprofit store allows partner charities to order medical resources for a small administrative fee. The low fees allow our partner charities to expand the goods that can be done while working within limited budgets and reduce the amount of perfectly useful resources that end up at the dump or burn plant.
How do I find pallets or containers online?
Simply login to Nonprofitmedicalsupply.org and use the filter button to see just pallets, containers or both. Each listing provides a list of resources with associated values that are contained in the pallet or container.
What if I need help configuring a large order?
Please contact a Globus Relief representative here. We have over 25 years' experience in providing medical supplies around the world to supply hospitals and clinics or respond to emergencies, wars, and disasters. We have developed a strong institutional understanding of what is most helpful to medical providers and emergency responders over the years and can provide guidance in what medical resources would be most helpful in different circumstances.
What if I want to change some of the supplies that are on a pallet or container?
You will need to contact a Globus Relief representative here. It is important to understand that detailed customization of pallets or containers adds significant expense to the order and will be reflected in an adjusted administrative fee.
Does Globus Relief arrange shipping for containers?
Yes. We have over 25 years of experience shipping internationally to some of the most complex ports in the world.
Are returns, refunds and exchanges permitted?
No. By not allowing returns, refunds, and exchanges, we can offer a lower administrative fee.
To provide easy access to specificmedical items in smallquantities that are available to qualified nonprofit organizations, Globus Relief offers access to Nonprofitmedicalsupplies.org. This online nonprofit store allows partner charities to order medical resources for a small administrative fee. The low fees allow our partner charities to expand the good that can be done while working withinlimited budgets and reduce the amount of perfectly useful resources that end up at the dump or burn plant.
When will I receive my order?
Orders will be prepared for delivery within 24 hours of ordering. Weekends, federal holidays, severe weather, technical difficulties, and other such impediments may extend the delivery date. However, we desire to get your orders as quickly as possible.
What do I do to have my order shipped to our organization?
When shipping is desired, the checkout process will indicate the cost of shipping and ask for shipping details. You must enter the shipping address you submitted on your application to use Nonprofit Medical Supply; otherwise, shipment may be delayed.
Are returns, refunds and exchanges permitted?
No. By not allowing returns, refunds, and exchanges, we can offer a lower administrative fee.
What if I want to return something I have ordered and receive a refund?
All new or used items are distributed as-is and are not eligible for returns or refunds.
Therefore, please review the images and descriptions of the items that you choose so that you are clear about what you are ordering. If you are not sure that one or more of the resources, based on the information on the site, is what you are looking for, please contact us for additional information before ordering so that you will be sure to get the resources you desire.
Can I exchange something I have ordered?
Once the item has left our warehouse, exchanges are not permitted.
Globus Relief understands the risks and complications of donating medical resources. We value our relationship with our donor partners, our greatest asset, and feel a responsibility to protect them. To alleviate many concerns associated with in-kind donations, we have provided a streamlined system to make your charitable giving easy, safe and cost-effective. We have invested heavily in IT systems and detailed processes that enable us to adhere to donor restrictions, track donation uses and provide comprehensive reporting services. We feel that our processes and systems are among the best in the industry.
What about product liability? Am I at risk for what I send?
Every donated product goes through a rigorous two-step evaluation process. Through this process, you can be assured that every product donated to healthcare projects will be of the highest quality, thus avoiding the potential for product liability issues.
How will Globus Relief protect my donation from product diversion?
When donating supplies or equipment to charity, you intend for those resources to reach those who need it most. Unfortunately, in the developing world, if not monitored closely, products have the potential of being misappropriated or diverted for personal or political gain. Globus has developed a network of qualified charities and other partner organizations working in over 140 countries throughout the world. Each of these meets a prescribed set of operating and accountability standards that help ensure proper use of the equipment and supplies they receive. Globus regularly follows up on the distribution of donated products to ascertain proper use and verify the impact these resources have had.
How will Globus Relief prevent my donation from eroding my normal market channels?
You have established valuable distribution channels and markets for your products. To maintain your established valuable distribution channels and markets, Globus believes you have the right to dictate where your donations can and cannot be directed. Using our proprietary inventory management system, we can attach geographic restrictions to each donated item, if requested. We adhere to these restrictions when preparing humanitarian shipments. For example, products restricted from domestic distribution will only be sent internationally.
How much of my effort will donating require?
We have created an easy and streamlined donation process that respects your time and money. Our Donor Relations team provides a single point of contact from start to finish. With one call, our Donor Relations representative will gather the needed donation description and information. Our logistics team will then facilitate a quick and effective donation pick-up, including transportation and documentation for all donated items.
How will I know how my donation was used?
As a stakeholder, you deserve to know that your donations are making a difference. Globus Relief’s custom system allows us to track donated items from receipt at our warehouse to location of distribution. We provide comprehensive reports upon request, including stories and photos on when, where and how the donations we receive made an impact.
What products do you accept?
Globus Relief accepts any items that would be suitable in a medical or dental setting including supplies, instruments and, upon approval, equipment. There are a few expired supplies that we can accept, but for most we require 6+ months dating. We do not accept used durable medical equipment or medications that have been prescribed to an individual or that are hazardous or liquid.
What can I expect to pay to have my product shipped to Globus Relief?
We are always appreciative when donors are willing and able to pay a portion or all the shipping costs. We do, however, recognize this is not always a possibility and have processes in place that allow Globus Relief to arrange and pay for shipping costs as needed.
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